Frequently Asked Questions
Everything you need to know about shopping with EADEM.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, or free shipping on orders over $75. Standard delivery typically takes 3-5 business days depending on your location.
How do I return or exchange an item?
Items can be returned within 30 days of delivery, provided they are in their original condition and packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding to more countries soon, so stay tuned for updates.
How can I contact customer support?
Our team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.